We tries to make sure that we give children the best time at our camps. However, if there is ever an occasion where you feel the experience your child recieved was not up to our usual standard, then we always want to hear from you. We take feedback very seriously and look to ensure that issues raised are dealt with as soon as possible.
We ask that any complaint or feedback is emailed to [email protected] or made by telephone to our office.
If attending camp, we'll contact the Camp Manager to resolve complaint. Follow-up call provided.
You will receive a call from the Camp Manager to discuss and resolve the issue.
If unresolved, contact us via phone or email at enquiries@activeday
camps.com.
The Regional Manager will be informed and work to ensure your issue is properly addressed.
All of our staff have enhanced DBS checks, and our Early Years programme is run by Level 3 qualified coaches. Our experienced managers will make your child feel welcome and with trained First Aiders on site, we ensure all of our venues are safe and secure. Our COVID-19 policies can be found on our COVID-19 Policies page.
Active Day Camps prides itself in running at the best venues, carefully selected across North and South London. Our venues are located in Hampstead, St John's Wood, Belsize Park, Highgate and Chelsea at world class schools and sporting venues.
Our attendees cover a broad range of ages from our Early Years programme (3-4 years old) to our Multi-Activities (4 -11 years old) and Sports Camps (6-12 years old). We have an even mix of boys and girls who attend our camps, making it the perfect place for siblings to come and enjoy their holidays.
Active Day Camps offers a multi-activity from sports and art to drama and dodgeball - we have it covered! What makes Active Day Camps special is that a child gets a choice of activity in every session, therefore they can create their own bespoke timetable, nurturing their independence and maximising the joy.